Billing, cancellation & refunds
Notice version: 2026-09-19. Operator review pending.
Draft — operator review required. The operator’s public business address, retention schedule, international-transfer arrangements and final legal review are still pending. These pages describe the implementation and proposed terms; they are not a completed compliance assessment or an effective new contract.
Before paying
Review the final checkout summary for the seller, plan, currency, total price and taxes, recurring interval, seats, usage allowances, metered charges and renewal/cancellation conditions. Do not complete a purchase if those details are unclear. Marketing examples are not a substitute for the checkout total.
Payment provider
Dodo Payments acts as merchant of record and authorized reseller for purchases made through its checkout. Dodo handles the purchase transaction, applicable transaction taxes, receipts, and payment-related refunds and disputes under its buyer terms. Niv Doron operates and supports the Octonode software. These roles are separate: using Dodo does not transfer responsibility for Octonode’s security, privacy, accessibility or service delivery to Dodo. The checkout and receipt identify the Dodo contracting entity and purchase details.
Subscriptions, seats and usage
Subscriptions renew automatically on the monthly or annual interval selected at checkout until cancelled. Review the renewal amount and date before paying. Seat changes can cause immediate prorated charges and require confirmation. Team allowances are shared rather than multiplied by seats. Metered overages, if offered, must have a disclosed rate. Paid access starts after payment is verified; the service is delivered digitally, with no physical shipment. Failed payment or cancellation can restrict paid execution without immediately deleting existing content.
Cancel or correct a payment
Use Manage in Dodo in the workspace’s Subscription settings to cancel, or contact service@octonodes.com or Dodo support if the portal is inaccessible. If requesting cancellation through support, allow at least 48 hours before renewal as described in Dodo’s buyer terms; this does not remove a mandatory legal cancellation right. Retain the cancellation confirmation and check its effective date. Signing out, deleting a local installation or stopping usage does not itself cancel billing. Contact support about duplicate, unrecognized or incorrect charges without sending full card details. Contacting support does not waive lawful payment-dispute rights.
Refunds and withdrawal
Payments and refunds are handled through Dodo Payments as merchant of record, under the buyer terms shown at checkout and applicable law. Discretionary refunds are assessed case by case; approval is not guaranteed. Contact service@octonodes.com or Dodo support with your order reference and the problem, including duplicate charges, non-delivery or defects. Cancellation stops future renewal according to the confirmed effective date and does not automatically refund unused time. Mandatory withdrawal, cancellation, refund and other consumer remedies remain unaffected. No additional unconditional money-back guarantee is offered.
Partner and affiliate disclosures
Partner publications, paid placements and recommendations must clearly disclose material commercial relationships where relevant. A partner-program title does not by itself describe compensation. Sellers must state applicable licenses, support, fees and refund terms before offering paid plugins or services.
Purchases through Dodo Payments are also governed by the Dodo buyer terms. See Dodo’s privacy policy for its data practices.